Terms and Conditions
BY ENTERING THIS SITE, YOU HEREBY AFFIRM AND WARRANT THAT YOU ARE EIGHTEEN (18) YEARS OLD OR OLDER.
By accessing this website, you are agreeing to be bound by these website Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trade mark laws.
All Payments are processed through accounts of CRAZY GOAT VAPES (ABN: 23 854 612 989).
The products on Crazy Goat Vapes are not intended for use as smoking cessation aids, deterrents or to reduce dependence on traditional tobacco products. Crazy Goat Vapes has made it clear that the products sold are intended for use only by adults the age of 18 or of legal smoking age in their home states.
Crazy Goat Vapes will not be held liable for injuries resulting from the use or misuse of any E-Liquid or products sold on this website. The use of all products on this site is at your own risk and by placing an order with Crazy Goat Vapes you agree by this Term.
The materials appearing on Crazy Goat Vapes website could include technical, typographical, or photographic errors. Crazy Goat Vapes does not warrant that any of the materials on its website are accurate, complete, or current. Crazy Goat Vapes may make changes to the materials contained on its website at any time without notice. Crazy Goat Vapes does not, however, make any commitment to update the materials. Content found on Crazy Goat Vapes website maybe similar or duplicate to that of which is found on similar websites, the owner or director of such websites may request that the content be removed or adjusted accordingly.
Crazy Goat Vapes DOES NOT SUPPLY NICOTINE. All of our E-Juice products sold on this website do not contain nicotine.
WARRANTY AND RETURN POLICY
All sales are final. Each product has different warranty periods. Please be sure to check the warranty periods below. Crazy Goat Vapes does not perform repairs on faulty/damaged products sold on this website.
- Starter Kits – 3 Months (Any other warranty period set out by consumer law will be upheld)
- Consumables such as DIY Supplies Batteries & E-Juice do not come with warranty for safety reasons.
- The warranty period starts once the product has been posted to the purchaser.
- This warranty does not cover misuse, deliberate/accidental damage or damages caused by wear and tear.
- This warranty does not cover merchandise failure or damage caused due to improper use or unauthorized repairs.
- This warranty does not cover merchandise failure or damage as a result of excessive force such as dropping.
- This warranty does not cover merchandise failure or damage as a result of usage outside of recommended usage conditions.
- This warranty does not cover merchandise failure or damage caused by improper use of water or other liquids.
If the item is not in full working condition, the customer is required to contact Crazy Goat Vapes and notify the function defects. Crazy Goat Vapes will then provide a return address for the customer to post the product to. The return postage costs are the sole responsibility of the customer. If the product is found to be faulty from the manufacture a full refund on postage will be provided.
All our products except for consumables (DIY Supplies, Batteries & E Juice) come with a warranty period. Faulty items must be sent back to Crazy Goat Vapes, once this is investigated, an outcome can then be reached. The timeframe for the warranty replacement process can take anywhere between 1-3 weeks.
By placing an order with Crazy Goat Vapes you agree to the above Warranty and Return Policy conditions.
DOMESTIC SHIPPING POLICY
Crazy Goat Vapes uses Australia Post for all domestic shipping requirements.
All domestic parcels shipped by Crazy Goat Vapes include a tracking number. If no one is available at your nominated shipping address and ‘Signature on Delivery’ option has not been selected, then Australia Post has the authority to leave your parcel in a secure location of their choosing.
Crazy Goat Vapes does not take any responsibility for lost, stolen or damaged parcels after the parcel has been handed over to Australia Post.
All orders are posted within 2(two) business day after payment has been received and cleared.
INTERNATIONAL SHIPPING POLICY
Crazy Goat Vapes does not ship packages internationally.
Customers are responsible for all shipping costs associated with their order. We do not refund shipping costs for any reason.
Flat rate shipping is available on all purchases.
SHIPMENTS RETURNED BY THE POST OFFICE
In some cases, when a package is returned to us unopened by the Post Office we may be willing to refund the cost of the order itself, however this is at our discretion and does not imply any obligation to do so. In all cases, we will not refund the cost of shipping. Shipping cost is the sole responsibility of the customer.
LOST, DAMAGED OR STOLEN PACKAGES
Crazy Goat Vapes is not responsible for lost, damaged or stolen packages. If you did not receive a package that is marked as delivered, it is your responsibility to resolve this issue with the post office. Lost, damaged or stolen packages are very frustrating, and we will do our best to help you resolve the problem. Please understand though that this is completely beyond our control and does require you contact the post office for assistance.
Crazy Goat Vapes does not take any responsibility for lost, stolen or damaged parcels after the parcel has been handed over to the postal service.
Many things can cause a credit or debit card transaction to fail. Typos and incorrect billing information are common causes. Particularly with debit cards, funds are held (by your bank) when a transaction is attempted. It may take several days (7 to 10 on average) for those funds to be released back to your account in the case of a failed transaction. Please be sure all information is exactly as it appears on your bank statement to avoid held funds.
By purchasing batteries from Crazy Goat Vapes you are accepting full responsibility for proper battery care and usage. The user must know the risks of lithium batteries and should have knowledge of how to care for them, charge and discharge them, and use them safely before using any device or mod. Never leave charging batteries unattended.
Lithium Ion battery cells (Li-Ion, IMR, etc.) over 4 cells can only be shipped by Road Freight and cannot ship via Air or Express Post.
All battery orders of more than 4 cells will ship by Parcel Post ONLY, please do NOT select Express Post for battery orders of more than 4 cells.